By placing an order on our store, you agree to the terms outlined below. These details ensure that both you and our store have a clear understanding of our shipping process, responsibilities, and expectations.
1. General Information
Product availability may vary depending on our suppliers. While we strive to maintain accurate stock information, occasional discrepancies may occur. If an item is unavailable after your order is placed, we will contact you to offer an alternative solution or a refund.
2. Shipping Fees
We ship worldwide, however some locations may not be eligible for delivery, such as war zones, embargoed countries, or remote islands. If your address falls under a restricted area, we will contact you to offer an alternative solution or a full refund.
3. Returns
For details regarding returns, please refer to our Return and Refund Policy available at the bottom of our website.
4. Delivery Timeframes
Our products are shipped primarily from international warehouses, which allows us to offer a wide variety of designs. Delivery times may vary based on destination and carrier processing times.
Handling time: 2 to 8 business days
Transit time: 5 to 20 business days
Total estimated delivery time: 7 to 28 business days
Please note that “shipping” refers to the moment a package leaves the warehouse, while “delivery” refers to the moment the package arrives at the destination address. Weekends and public holidays are not counted as business days and may extend the estimated delivery time.
5. Order Processing
Orders are processed within 2 business days. During this time, it may still be possible to update your delivery address. If you need to modify your address, please contact us as quickly as possible.
6. Change of Delivery Address
You may request a change to the delivery address at any time before the order has been shipped. Once the order has shipped, we are unable to modify the address.
7. PO Boxes and Military Addresses
Orders shipped to PO boxes or military addresses may require delivery via postal services. Courier services may not be available for these destinations.
8. Tracking Information
Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number, allowing you to follow your package as it moves through the carrier’s network.
9. Damaged Packages in Transit
If a package is damaged during transit, we recommend refusing the delivery if possible and contacting us immediately. If you were not present at the time of delivery, please contact our customer service for assistance.
10. Customs, Duties and Taxes
Depending on your country of residence, customs duties or import taxes may apply to international shipments upon arrival. These charges, if applicable, are the responsibility of the customer. We encourage you to check your country’s customs regulations before placing an order. If a package is refused due to customs fees, the return shipping costs will be deducted from the refund.
11. Cancellations
Order cancellations can be requested any time before the order has been shipped. If your order has already shipped, please refer to our Return and Refund Policy.
12. Lost Packages
In the rare event that a package is confirmed lost in transit by the carrier, we will offer a replacement or refund in accordance with our Return and Refund Policy.
13. Customer Service
If you have any questions regarding your order, our customer service team is here to help. Please contact us using the email found at the bottom of our website.